Customer Service Representative

  • Dalstrong
  • Remote (Toronto, ON, Canada)
  • May 21, 2021
Full time Digital Operations

Job Description

“There are NO Limits” is our motto. We are a fast paced, high growth company. We seek people who have the passion and drive to build, create, and take ownership of their role.

Dalstrong is an international kitchen knife, and cookware e-commerce company based in Canada with a team that is 100% remote and distributed around the world.

 

We sell through many channels including Amazon (globally) and our web site in the US, Canada and the UK. Majority of our customers are in the US however, we have increasing brand awareness in Canada and Europe, and some presence in Australia and the Middle East.

Although this is a remote role, the ideal candidate must live near Toronto Canada. Applicants from other areas will not be considered.

 

As Daltrong's customer service representative you will learn best practices to ensure we continue to be the best in class customer service team. We would ideally have this person move up within our team to a management role within a 3 to 6 month time, thus managerial experience is ideal. You should be technically savvy to help manage and implement our customer service software implementations. 

Who You Are (Requirements)

  • Fully fluent native English speaker.
  • Proven experience with Achieving Customer Service Excellence
  • Experience working with Amazon within a customer service capacity
  • Managerial or supervisor experience
  • Hard-working, resourceful, self-motivated, detailed, and responsible
  • Passionate about helping others and the company succeed
  • Inventive and proactive in designing and implementing new processes to continually streamline the department and suggest new ideas on a regular basis
  • Knowledgeable in MS Office, Google Sheets, Project Management tools
  • Experience using Freshdesk (or similar) is a plus
  • Willingness to work for a single employer exclusively
  • Capacity to work additional hours if needed 

What You’ll Do!

  • You will assist customers about product inquiries/concerns.
  • You will make sure that customers are delighted and satisfied with their customer service interaction.
  • You will turn customers around in case they are dissatisfied with shipping/product delays.