Job-Specific Responsibilities Own the fulfillment of all teaching, learning, and administrative AV service requests that come into ESS through multiple channels (phone, e-mail, walk-in, and ServiceNow), ranging from lecture capture, media recordings to consultations, equipment loan, and setup. Accountable for leading and managing a team of up to 50 field support media technicians (including supervisors, managers, and contingent staff), responding to and resolving urgent AV and technology incidents in 480 learning spaces (registrar and department-owned) in 75 buildings across the Cambridge campus, to ensure successful teaching and learning for approximately 1,200 undergraduate courses per semester. Scale and evolve the organization and operations support model using ITSM (IT Service Management) best practices to meet broader ESS and FAS goals. Includes building a staffing plan (growing the team, hiring another level of managers, recruiting contingent labor for staff...

Who we are: The Ad Council is where creativity and causes converge at scale. We are a national non-profit organization, bringing together the brightest minds in the marketing, media,  advertising  and tech industries to inspire change around the most critical social issues facing our country. We produce and activate communications campaigns that drive awareness and behavior change, creating a lasting impact on American life. We are behind the iconic social good communications programs featuring  Smokey Bear , " Friends Don't Let Friends Drive Drunk " and  Love Has No Labels ." Our unprecedented efforts around COVID-19 now include the largest communications initiative in U.S. history,  It's Up  To  You , which educates Americans about the COVID-19 vaccines. Job summary: The Ad Council's  Analytics team  is looking for a   Digital Media Analyst  who will  be responsible for measurement, reporting and analysis of all digital media channels and...