Vivynn Ow

  • Customer Service Representative
  • Calgary, AB, Canada
  • May 26, 2021
Part time Digital Advertising Digital Marketing Digital Publishing Digital Sales Digital Operations

Personal Summary

As a client-facing representative for 4 years, I work with a plethora of people in different geographical locations and therefore I can communicate with high emotional intelligence and provide a tailor-made solution for each enquiry. 

Work Experience

Client Service Executive
Apr 2017 - May 2021 HSBC Bank

A client-facing role that handles customer relationships and works closely with sales team.
• Being the first point of contact for walk in clients and providing premium customer service.
• Assisting with customer’s queries on account services and product information.
• Maintaining client account information and monitoring daily transactions.
• Coordinating closely with operations to ensure smooth onboarding of new customers.
• Liaising with compliance department in complaints handling and establishing a resolution.

Education

Business Administration
Sep 2020 - Southern Alberta Institute of Technology