As a client-facing representative for 4 years, I work with a plethora of people in different geographical locations and therefore I can communicate with high emotional intelligence and provide a tailor-made solution for each enquiry.
A client-facing role that handles customer relationships and works closely with sales team.
• Being the first point of contact for walk in clients and providing premium customer service.
• Assisting with customer’s queries on account services and product information.
• Maintaining client account information and monitoring daily transactions.
• Coordinating closely with operations to ensure smooth onboarding of new customers.
• Liaising with compliance department in complaints handling and establishing a resolution.